Privacy Policy

1. Introduction

TheSparkAgency is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services. By engaging with our services, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

2.1 Personal Information

We may collect the following personal information:

• Name
• Contact details (email address, phone number, address)
• Payment information
• Social media account details

2.2 Non-Personal Information

We may also collect non-personal information that cannot be used to identify you, such as:

• Browser type and version
• Operating system
• Referring site details
• Pages visited on our site

2.3 Client Data

For the purpose of delivering our services, we may collect and process client data, including but not limited to:

• Business information (e.g., clinic name, address)
• Marketing materials and content
• Social media metrics and analytics

3. How We Use Your Information

3.1 Service Delivery

We use your information to provide and improve our social media marketing services, including:

• Creating and managing marketing campaigns
• Communicating with you about your account and our services
• Processing payments
• Providing customer support

3.2 Marketing and Communications

With your consent, we may use your information to send you newsletters, promotional materials, and other information that may be of interest to you.

3.3 Legal Obligations

We may disclose your information to comply with legal obligations, respond to legal claims, or protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

 

5.  Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Rights

7.1 Access and Correction

You have the right to access, correct, or delete your personal information held by us. You may contact us to exercise these rights.

7.2 Opt-Out

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.

7.3 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Information

For any questions about these Privacy Policies, please contact us.